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Frequently asked questions (FAQs)
Mini & Maxi PND
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Mini & Maxi PND
8 frequently asked questions (FAQs)
Information
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What to do if the "Mass storage" mode cannot be changed to "ActiveSync" mode on the Mini / Maxi device?
A software update must be installed. Please follow the next steps in order to install the latest software update and restore the default map license:
1. Insert the memory card into a memory card reader/writer (either external or integrated into the computer / laptop). The memory card will appear as a "Removable disk" in "My computer".
2. Format the memory card in FAT (for memory cards up to 2 GB capacity) or in FAT32 (for memory cards bigger than 2 GB capacity).
3. Download the Mini/Maxi software update from the following link to your computer:
http://www.66.com/support/index.php?cid=KW&opt=updates_detail&p=4
4. Double click on the downloaded file and install the application on the memory card.
5. When the installation is completed, please use the installation CD/DVD, browse its content, and open the folder: "MemoryImage - Data - res". Copy the file "default.ccc" on the memory card in the folder "Data - res".
6. Then please copy the map file from the CD/DVD to the memory card. Open the CD/DVD and go to folder "MemoryImage - Data - maps". Copy the map file to the memory card in the folder "Data - maps".
7. After these files are copied, remove the memory card from the computer and insert it on the device.
8. Do a reset of the device.ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
Send us your feedback!
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Why during navigation the safety cameras alarm is played only for the first safety camera encountered on the route and then the sound alarm and the voice guidance disappear?
A software update must be installed. Please follow the next steps in order to install the latest software update and restore the default map license:
1. Insert the memory card into a memory card reader/writer (either external or integrated into the computer / laptop). The memory card will appear as a "Removable disk" in "My computer".
2. Format the memory card in FAT (for memory cards up to 2 GB capacity) or in FAT32 (for memory cards bigger than 2 GB capacity).
3. Download the Mini/Maxi software update from the following link to your computer:
http://www.66.com/support/index.php?cid=KW&opt=updates_detail&p=4
4. Double click on the downloaded file and install the application on the memory card.
5. When the installation is completed, please use the installation CD/DVD, browse its content, and open the folder: "MemoryImage - Data - res". Copy the file "default.ccc" on the memory card in the folder "Data - res".
6. Then please copy the map file from the CD/DVD to the memory card. Open the CD/DVD and go to folder "MemoryImage - Data - maps". Copy the map file to the memory card in the folder "Data - maps".
7. After these files are copied, remove the memory card from the computer and insert it on the device.
8. Do a reset of the device.
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
Send us your feedback!
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Why some interface languages are installed but not available on the device?
A software update must be installed. Please follow the next steps in order to install the latest software update and restore the default map license:
1. Insert the memory card into a memory card reader/writer (either external or integrated into the computer / laptop). The memory card will appear as a "Removable disk" in "My computer".
2. Format the memory card in FAT (for memory cards up to 2 GB capacity) or in FAT32 (for memory cards bigger than 2 GB capacity).
3. Download the Mini/Maxi software update from the following link to your computer:
http://www.66.com/support/index.php?cid=KW&opt=updates_detail&p=4
4. Double click on the downloaded file and install the application on the memory card.
5. When the installation is completed, please use the installation CD/DVD, browse its content, and open the folder: "MemoryImage - Data - res". Copy the file "default.ccc" on the memory card in the folder "Data - res".
6. Then please copy the map file from the CD/DVD to the memory card. Open the CD/DVD and go to folder "MemoryImage - Data - maps". Copy the map file to the memory card in the folder "Data - maps".
7. After these files are copied, remove the memory card from the computer and insert it on the device.
8. Do a reset of the device.
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
Send us your feedback!
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How to generate an error report in the ROUTE 66 Sync application?
In some cases, when the ROUTE 66 Sync encounters errors or unexpected behaviour, it is recommended to send an error report to the ROUTE 66 technical support team. This report can help fix the issue.
Connect the device to the computer via a USB cable and start the ROUTE 66 Sync application. In the menu bar, select “Help – Generate error report”. Make sure that all the check boxes are selected: “Log file”, “Content information” and “Other information”. Enter the requested information: your e-mail address and a message describing the error that had occurred.
Click on the “Send” button to transmit the error report.
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
Send us your feedback!
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Why the ROUTE 66 Sync application does not detect the device, although it is connected to the computer via the USB cable?
If the Operating System of the computer is Windows XP, please download and install the Microsoft ActiveSync component to synchronize the Mini/Maxi device to the computer. The Microsoft ActiveSync is available at the following link:
http://www.microsoft.com/download/en/details.aspx?id=15
If the Operating System of the computer is Windows Vista or Windows 7, the synchronisation settings will be managed through the Windows Mobile Device Center that can be downloaded from the following link:
http://www.microsoft.com/download/en/details.aspx?id=14
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
Send us your feedback!
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Why when trying to access the ROUTE 66 Shop on the Mini/Maxi device, the message "General error" is displayed?
This message is displayed when the device is not connected to Internet. Please make sure that the Mini/Maxi device is synchronized to the computer via the Microsoft ActiveSync / Windows Mobile Device Center synchronisation component and an Internet connection is available on the computer.
If the Operating System of the computer is Windows XP, please download and install the Microsoft ActiveSync component to synchronize the Mini/Maxi device to the computer. The Microsoft ActiveSync is available at the following link:
http://www.microsoft.com/download/en/details.aspx?id=15
If the Operating System of the computer is Windows Vista or Windows 7, the synchronisation settings will be managed through the Windows Mobile Device Center that can be downloaded from the following link:
http://www.microsoft.com/download/en/details.aspx?id=14
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
Send us your feedback!
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How to reinstall the Mini/Maxi software on the memory card?
A memory card reader/writer (either external or integrated into the computer / laptop) must be used in order to install. Insert the memory card into the memory card reader/writer, place the Mini/Maxi CD/DVD in the computer CD/DVD drive and press the "Install" tab on the automatically opened window. Then follow the instructions on the screen.
In case the automatic installation does not work properly, the manual installation is strongly recommended. A memory card reader/writer (either external or integrated into the computer / laptop) must be used in order to install. The installation procedure is the following:
1. Insert the memory card into the memory card reader/writer (either external or integrated into the computer / laptop). The memory card will appear as a "Removable disk" in "My computer". Format the memory card in FAT (for memory cards up to 2 GB capacity) or in FAT32 (for memory cards bigger than 2 GB capacity).
2. Insert the ROUTE 66 Mini/Maxi CD/DVD in the computer's CD/DVD drive.
3. A window opens automatically. Select the “Browse content” option.
4. For the Mini/Maxi Regional device select and open the "MemoryImage" folder. Copy the content of the "MemoryImage" folder (“Route66", “Data”, “Device”) from the Mini/Maxi CD/DVD to the root of the memory card.
5. For the Mini/Maxi Europe device select the “MemoryImage” folder and copy it to the computer. Open the “MemoryImage” folder, select the folder “Data – AudioRes” and delete the “speech” files that will not be used (the foreign language files). Copy then all the files and folders from the “MemoryImage” folder (“Route66", “Data”, “Device”) and paste them on the root of the memory card.
6. When the data copying is finished, remove the memory card from the reader/writer and insert it into the device.
7. Turn on the device and launch the ROUTE 66 application.
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
Send us your feedback!
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Why when switching ON the Mini/Maxi device, the memory card is not detected although it is inserted in the device?
It is possible that the memory card is not recognized by the device if the content is either corrupted or missing, or if the memory card is defective.
Please reset the device. If the issue persists, reinstall the navigation software by using the back-up CD/DVD included in the pack.
If the memory card is defective, please contact the ROUTE 66 support.
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
Send us your feedback!
