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ROUTE 66 Customer Support can be contacted as follows:
11 frequently asked questions (FAQs)
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It is possible to calculate a route over sea, but at the moment, none of the ROUTE 66 applications can skip segments of calculated routes. In order to find out only the number of kilometers that must be driven, the distance by ferry can be subtracted from the entire route distance.
The route recalculation occurs due to a traffic information update, or when a detour from the initially planned route was done.
The User Manual is available in digital format (on the CD/DVD) in the ROUTE 66 package.
The User Manual is also available for download on the ROUTE 66 website in the “Support – Manuals” section.
Yes, the Pedestrian navigation mode is available in the ROUTE 66 products.
You must take into consideration that the quality of the navigation instructions for pedestrians is lower than the quality of instructions for car navigation. This is caused by limitations of the GPS system, not by limitations of the ROUTE 66 Mobile software. When moving on foot, the motion is more “Stop/Go” and the speed is generally low. This results in larger uncertainties in the directional information reported by the GPS receiver, on which the ROUTE 66 software depends for making correct and timely navigation instructions.
The route planning and navigation do not imply any additional costs. However the TMC service (traffic information) involves some extra costs. This service is optional. It helps you to avoid traffic jams, road works or accidents via dynamic routing.
The up-to-date traffic information that is downloaded from our web site is free of charge. The only additional cost is the GPRS DATA (not WAP) subscription needed to access the ROUTE 66 traffic info server.
You can search for an address by using any of the following combinations:
- by street name and city name
- by house number and street name
- by street name and postcode
- by postcode and city name
Please note that the ROUTE 66 application does not use the full postcode to search for cities. Please enter a part of the postcode (a 4 digit number) as search string.
The "ROUTE 66 Mobile" License is non-exclusive and non-transferable.
Searching for a place or destination by latitude and longitude is not available for this ROUTE 66 product.
Please insert all the necessary address information in your phone's Contacts list. Then, in the ROUTE 66 Mobile 7 S60 application, search for the contacts you previously inserted in the Contacts list.
The IMEI (short for International Mobile Equipment Identity) is a unique number given to every single mobile phone.
This number can be found by dialing on the phone the following code: *#06# (just like dialing a phone number) and the IMEI number will be displayed on the phone screen.
Your smartphone must have the following specifications in order to run ROUTE 66 Mobile 7 WMS:
- A free slot for an extra memory card (SD/miniSD)
- Windows Mobile 5 Smartphone operating system
- 16 MB free runtime memory
- Please note that this version is NOT compatible with Sony Ericsson UIQ and Symbian S60.
The following Smartphones are compatible with MObile 7 WMS:
Cingular 2125, Imate SP5, Imate SP5m, Motorola Q, O2 XDA IQ, O2 XDA Phone, Orange SPV C600, Qtek 8300, Qtek 8310, Swisscom Mobile Assistant XPA v1240.