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Frequently asked questions (FAQs)
ROUTE 66 Mobile 8 Windows Mobile
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ROUTE 66 Mobile 8 Windows Mobile
7 frequently asked questions (FAQs)
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When trying to open a map on the device, the yellow padlock will not turn blue and the map will not open.
It is very likely that the problem is caused by an incorrect map download. Please reinstall the ROUTE 66 Sync application and redownload the map content.
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
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How to generate an error report in the ROUTE 66 Sync application?
In some cases, when the ROUTE 66 Sync encounters errors or unexpected behaviour, it is recommended to send an error report to the ROUTE 66 technical support team. This report can help fix the issue.
Connect the device to the computer via a USB cable and start the ROUTE 66 Sync application. In the menu bar, select “Help – Generate error report”. Make sure that all the check boxes are selected: “Log file”, “Content information” and “Other information”. Enter the requested information: your e-mail address and a message describing the error that had occurred.
Click on the “Send” button to transmit the error report.
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
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While using the program the error “A problem has occurred with ROUTE 66 Navigate 8.exe.” displays.?
This error usually occurs when the device internal memory is too low. Before installing the application, please check the system requirements and make sure that there is enough free runtime memory on the device.
The available memory can be checked in "Start – Settings – System – Memory – Programs".
Before installing the navigation application, please format the memory card. You can check the installation instructions for details about memory card formatting and correct installation.
If the issue persists, please back-up the content of your device and do a hard reset of the device (restore the device to the factory settings). Then, reinstall the application.ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
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Diacritics are not displayed correctly on Pan Europe 2008Q3 map, version 2.211
Please download and install the latest ROUTE 66 Mobile 8 Windows Mobile software update available on the ROUTE 66 website and the latest Pan Europe 2008Q3 map version.
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
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On Samsung I600, when trying to search for addresses the keyboard displays only numbers.
Please download and install the latest ROUTE 66 Mobile 8 Windows Mobile software update available on the ROUTE 66 website.
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
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No GPS signal on HP iPAQ hw6915 Mobile Messenger
Please download and install the latest ROUTE 66 Mobile 8 Windows Mobile software update available on the ROUTE 66 website.ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
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Why the ROUTE 66 Sync application does not detect the device, although it is connected to the computer via USB?
Make sure that the Active Sync USB connection mode is enabled on the device. Depending on the device model, please go to Start - Settings - Connections - USB connection mode - Active Sync .
If the computer's Operating System is Windows XP, download and install the Microsoft ActiveSync component to synchronize the device to the computer. This can be downloaded from the following link:
http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx
If the computer's Operating System is Windows Vista, the synchronization settings will be managed through the Windows Mobile Device Center that can be downloaded from the following link:
http://www.microsoft.com/windowsmobile/devicecenter.mspx
ROUTE 66 does not reply to any questions submitted through our feedback form. In case you have questions about ROUTE 66 products, then please contact us at support@66.com
Send us your feedback!
